Return Policy

Prices reflected on this site are subject to change at any time, without notice.

KBrands will accept return of products within 30 days of ship date from our warehouse.

Dealers must request a Return Merchandise Authorization (RMA) from Customer Service. Requests can be e-mailed to orders@krollbrands.com.

You will be required to provide the following information:

·         KBrands complete Item Number

·         Quantity to be returned

·         Reason for request

All product returns must be accompanied by a KBrands RMA document - with the RMA number clearly visible on the outside of the package.

Please ship to:

Returns Department (with RMA#)

KBrands

51819 Danview Technology Court

Shelby Township, MI 48315 USA

Additional product returned but not authorized on the RMA document will not be accepted as a return or reimbursed.

The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited.

Returns must be sent via traceable carrier for validation of receipt of goods and for insurance compliance.

All returns will be processed in a timely manner.

Please note:

·         All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by KBrands unless the return is a result of an error made by KBrands.

KBrands will not accept return of or issue credit for the following items (including, but not limited to):

·         Items that are labeled ‘Discontinued’ by KBrands

·         Product with retail price marking of any type

·         Packages showing evidence of tampering

·         Product not in original packaging, including case pack goods

·         Worn or shopworn products

Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.